Transformarea digitală a serviciilor publice în România: lecţii din pandemie şi perspective pentru viitor

Drd. Iuliana ANANE

SNSPA Bucureşti, Facultatea de Drept şi Ştiinţe Administrative, Universitatea "Ovidius" din Constanţa

ABSTRACT

The digital transformation of public administration and services is a critical priority in the context of accelerating technological advancements and citizens’ growing demands for efficiency and accessibility. This article examines the digitalization process in Romania, with a particular focus on the impact of the COVID-19 pandemic as a catalyst for change. Structured into multiple analytical stages, the study explores the doctrinal and normative dimensions of digitalization, including relevant European and national regulations, and analyzes the evolution of digital public services implementation before, during, and after the pandemic. The research findings highlight both the progress achieved and the setbacks observed, underscoring opportunities provided by...