Efectele digitalizării serviciilor publice. Studiu comparativ în rândul generaţiilor X, Y şi Z

Mihaela RUS

Faculty of Law and Administrative Sciences, "Ovidius" University of Constanta

Mihaela Luminiţa SANDU

Faculty of Psychology and Educational Sciences, "Ovidius" University of Constanta

Tasenţe TĂNASE

Faculty of Law and Administrative Sciences, "Ovidius" University of Constanta

Mihai ŞTEFĂNOAIA

Faculty of Law and Administrative Sciences, "Ştefan cel Mare" University Suceava

ABSTRACT

The digitalization of public services is an essential process of administrative modernization aimed at improving efficiency, accessibility, and transparency in interactions between citizens and local institutions. This study explores the perceptions and challenges of Generations X, Y, and Z in digitalizing local tax and fee services in Constanţa. The main objective of the research is to evaluate the impact of digitalization on citizens’ experiences, with secondary objectives focused on identifying challenges,...